At Digiforge, we take pride in providing high-quality digital products. However, due to the nature of digital downloads, we have a strict non-returnable policy once the purchase is completed.

1. Digital Products Are Non-Returnable
Since our products are digital files (such as templates, designs, etc.), they cannot be physically returned. We do not offer returns on any digital products once the payment has been processed.

2. Exchanges
We do not offer direct exchanges for digital products. However, in case of issues related to the file (e.g., corrupt files, download problems), we may offer a replacement file or assistance to resolve the problem.

3. Refunds
In exceptional cases where there are technical issues or if the product does not meet your expectations, we may offer a refund within 3 days of the purchase. Refunds are handled on a case-by-case basis, and we encourage you to contact us as soon as possible if you experience any issues with your download or product.

4. Eligibility for Refunds
To be eligible for a refund, your request must meet one of the following criteria:
The digital product is defective or corrupted.
You have encountered significant technical issues with the product.
Mistaken purchase (we will assess this case and decide on the action).
Refunds will only be issued after a full review of your case.

5. How to Request a Refund or Exchange
To initiate a refund or request an exchange, please reach out to us at [email protected] with the following:

Your order number.
A description of the issue or reason for your request.
Any relevant screenshots or error messages.
We will review your case and respond as quickly as possible.

Please Note: As digital products are non-returnable, we strongly recommend reviewing product details and previews carefully before purchasing.